Refund policy
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee from the date of delivery. This guarantee applies only if the product is defective or damaged upon arrival.
Eligibility for Returns
To be eligible for a return or refund:
- The item must be defective, damaged, or faulty upon delivery
- You must contact us within 30 days of receiving your order
- Proof of the defect (such as photos or videos) must be provided
We reserve the right to assess all claims before approving a return or refund.
Non-Eligible Returns
We do not accept returns or issue refunds for:
- Change of mind
- Minor variations due to the handmade nature of the product
- Orders lost, delayed, or damaged by the shipping carrier
- Incorrect addresses provided by the customer
- Any circumstances outside of our control
Lost or Delayed Shipments
Morgans Memoirs is not responsible for packages that are lost, stolen, or delayed by the shipping carrier. In such cases, customers should contact the carrier directly to resolve the issue.
Refund Process
If your return is approved:
- You may be required to return the item (at your expense unless otherwise stated)
- Once the item is received and inspected, your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your payment provider
Contact Us
To request a return or report an issue, please contact our support team with your order number and clear evidence of the defect.
By purchasing from Morgans Memoirs, you agree to the terms outlined in this Return & Refund Policy.